Help and Support

If you are logged in to My Orders, go to My Profile and click the Change Password link. You will be asked to provide your current password in addition to the new password.

If you are having trouble accessing your account, click on Forgot password from the log in page. Enter your email address and hit Send. If a profile match is found, a link will be emailed to you with instructions on how to reset your password.

Only your site administrator has the ability to change user roles within your account. To submit a request to change your user role, go to My Profile and complete Request Profile Change form. Your request will be routed to your site administrator for review and approval. If your site administrator is not available and you need assistance, please Contact Us.

If you are a site administrator, go to the Manage Users tab from My Dashboard. Locate the user you wish to modify and make the necessary changes on the Roles and Options Tab.

If you are not a site administrator, go to My Profile and use the Request Profile Change form to submit a request to your site administrator for review and approval. If your site administrator is not available and you need assistance, please Contact Us.

If you are a site administrator, go to My Profile from the Dashboard. On the Accounts tab, click Request Account Data Modification and complete the form to submit a request to Medtronic to make the necessary changes to your account.

If you are not a site administrator, go to My Profile and use the Request Profile Change form to submit a request to your site administrator for review and approval.

From the dashboard, go to My Profile. On the Accounts tab, select the account you wish to modify. You can then select default ship to and/or bill to locations.

If you are a site administrator and you do not see the account or location you need, use the Request Account Data Modification form to submit a request to Medtronic to make the necessary changes to your account.

If you are not a site administrator, go to My Profile and use the Request Profile Change form to submit a request to your site administrator for review and approval.

Administrator - responsible for new user creation, assigning user roles and verifying/approving account access.

Purchaser - allows for order creation, access to current pricing, view order history, track shipments and print invoice copies.

Viewer - allows access to view order history, track shipments, and print invoice copies.

You can view the status of recent web orders for the active facility from the View Orders tab on My Dashboard.

You can also click on View Complete Order History from the dashboard to see the status of all orders for the active facility.

To view order status by line item, go to Order Details by either locating the order in the View Complete Order History list or by entering a search term from the View Orders tab on My Dashboard. Within Order Details, click the + sign next to each item to view the status.

Locate the order in the View Complete Order History list or enter a search term from the View Orders tab on My Dashboard. Within Order Details, click the + sign next to the items you wish to track.

The product may not be available on myorders.medtronic.ca. Products currently available on the site include:

• Cardiac Rhythm Disease Management (Pacemakers, defibrillators, etc.)

• Structural Heart (Heart valves, rings, bands, cannulae, perfusion products, etc.)

• CardioVascular (Stents, balloons, catheters, etc.)

• Neuromodulation (Pain pumps, stimulators, gastrointestinal products, or Lioresal)

If the item you are looking for falls within one of these categories, it's possible the item is obsolete and has been discontinued. If you need further assistance locating a product, please Contact Us.

Yes, Customer Service hours of operation are Monday-Friday from 08:30 to 19:30 E.S.T. (excluding statutory holidays). Online orders placed after 18:00 E.S.T. will be processed the next business day.

Yes, orders requiring next day delivery must be placed by 18:00 E.S.T. Orders placed after 16:00 will be processed the next business day.

Go to Order Details either by locating the order in the View Complete Order History list or by entering a search term from the View Orders tab on My Dashboard. On the Order Details page, click the Request Return button and fill out the form. Provide details in the Reason for Request section to ensure Customer Service has enough info to research and process your request. All Return or Repair Requests are subject to the Medtronic Return Policy.

Go to Order Details either by locating the order in the View Complete Order History list or by entering a search term from the View Orders tab on My Dashboard. On the Order Details page, click the Request Order Correction button and fill out the form. Provide details in the Data to be Corrected section to ensure Customer Service will have enough info to research and/or process your request.

Go to Order Details either by locating the order in the View Complete Order History list or by entering a search term from the View Orders tab on My Dashboard. On the Order Details page, click the Invoices tab to view a list of invoices available for download (PDF files).

You can also submit a request for Multiple Invoices on the View Orders tab on My Dashboard using a date range or list of order numbers.

From the dashboard, click the Manage Web Notifications tab. Note: you can also click the down arrow next to your name at the top of page and go to My Account/ Manage Web Notifications. This page gives you flexibility to set the type of notifications you wish to receive and to include additional recipients.

From the dashboard, click the Manage Web Notifications tab. Note: you can also click the down arrow next to your name at the top of page and go to My Account/ Manage Web Notifications. Under Additional Recipients, you can specify up to 2 additional recipients to receive email notifications.

From the dashboard, click the Manage Web Notifications tab. Note: you can also click the down arrow next to your name at the top of page and go to My Account/ Manage Notifications. Under Send Notifications, you can choose to receive notifications as they occur or 1 email per day with a summary of all notifications.

It's most likely your account was not set up with all of the necessary address attributes to complete your order. To review your current account access, go to the Accounts tab in My Profile. If you do not see the account or location you need, use the Request Profile Change form to submit a request to your administrator. If the current administrator is not available or you need further assistance, please Contact Us.

This issue is with a Chrome Frame plugin installed machine. On such a machine, when you click on the Invoice link for the first time, it will display this error message. If you navigate back to the previous page and click the link a second time, it should open up the invoice. This Chrome Frame plugin is no longer supported by Google, but some users may still have it installed on their machine.